In immediate danger? Call 112 · National anti-violence & stalking helpline 1522 (free, 24/7) · Quick exit ›
Phone/WhatsApp: 327 561 9373 Email: info@altresponde.it Via delle Porte Nuove 33, Florence

Services

Six support pathways, all free and confidential, designed to guide you step by step.

Welcoming and listening

A private, respectful and non-judgmental space, where you can feel free to tell your story.

Psychological support

Free initial sessions with psychologists who are experts in LGBTQIA+ issues.

Legal guidance

Free consultations to deal with discrimination, violence or difficulties in asserting your rights.

Service guidance

We help you find health, social, educational, and employment services that respect your identity.

Workshops and training

Awareness-raising and training courses for organizations, operators and anyone who wants to approach LGBTQIA+ issues.

Cultural events and initiatives

To promote visibility, knowledge, awareness and alliances in society.

How it works

The first step towards support

1. You contact us

Phone, WhatsApp or email: briefly tell us what you need. The phone helpline is available 24/7.

2. First conversation

A free, confidential meeting to listen to you and understand the situation together, without rushing and without judgement.

3. A tailored pathway

We guide you towards the most suitable support: listening, psychological support, legal guidance or referral to local services.

Ready to talk about it?

We are here to listen to you, during opening hours or by appointment.